Privacy Policy

1. Introduction

Glow Shore ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glow-shore.com or use our services.

This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Payment information (credit card details, billing address)
• Educational and professional background
• Communication preferences
• Course progress and assessment results
• Video recordings of training sessions (with consent)
• Feedback and testimonials

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and device information
• Browser type and version
• Website usage data and analytics
• Cookies and similar tracking technologies
• Login credentials and session information

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and delivering our public speaking courses and services
• Processing payments and managing billing
• Communicating with you about your courses and our services
• Personalizing your learning experience
• Sending marketing communications (with your consent)
• Improving our website and services
• Complying with legal obligations
• Protecting our rights and interests

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Payment processors
• Video conferencing platforms
• Email marketing services
• Analytics providers
• Cloud storage providers

4.2 Legal Requirements

We may disclose your information if required by law or if we believe such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Investigate fraud or security issues

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and data centers
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through our cookie consent banner or your browser settings.

6.1 Types of Cookies

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements

For more detailed information about our use of cookies, please see our Cookie Policy.

7. Your Rights and Choices

Under Australian privacy law, you have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to request access to your personal information and to request correction of any inaccurate or incomplete information.

7.2 Withdrawal of Consent

You can withdraw your consent for marketing communications at any time by unsubscribing or contacting us directly.

7.3 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

7.4 Deletion

You may request deletion of your personal information, subject to certain legal requirements and business needs.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Business and operational needs
• Your preferences and requests

9. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or Australian privacy law, you may lodge a complaint with us. If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC):