Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Glow Shore ABN [ABN Number] ("Glow Shore," "we," "our," or "us") regarding your use of our website glow-shore.com and our services.

By accessing or using our website or services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our website or services.

2. Description of Services

Glow Shore provides online public speaking courses, individual coaching, group workshops, and related educational services ("Services"). Our Services include:

• Individual public speaking coaching sessions
• Group workshops and training programs
• Online courses and digital content
• Corporate training programs
• Educational materials and resources
• Community forums and support

3. Eligibility and Registration

3.1 Age Requirements

You must be at least 18 years old to use our Services. If you are under 18, you may only use our Services with the consent and supervision of a parent or legal guardian.

3.2 Account Registration

To access certain Services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your account credentials secure
• Notify us immediately of any unauthorized use
• Be responsible for all activities under your account

4. Payment Terms

4.1 Pricing and Fees

Prices for our Services are clearly displayed on our website and are subject to change without notice. All prices are in Australian Dollars (AUD) and include GST where applicable.

4.2 Payment Processing

Payment is required at the time of enrollment or booking unless otherwise agreed. We accept various payment methods as displayed during checkout. By providing payment information, you authorize us to charge the applicable fees.

4.3 Refund Policy

We offer refunds in accordance with Australian Consumer Law and our specific refund policies:

• Individual Coaching: Full refund if cancelled 48 hours before the first session
• Group Workshops: Full refund if cancelled 7 days before the start date
• Online Courses: 14-day money-back guarantee from purchase date
• Corporate Training: Custom terms as agreed in the contract

5. Intellectual Property Rights

5.1 Our Content

All content on our website and in our Services, including text, graphics, logos, images, videos, course materials, and software, is owned by or licensed to Glow Shore and is protected by copyright, trademark, and other intellectual property laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. You may not:

• Copy, modify, or distribute our content
• Use our content for commercial purposes
• Remove or alter copyright notices
• Reverse engineer any software
• Share login credentials with others

5.3 User Content

You retain ownership of content you submit to us, but grant us a license to use it for providing our Services and improving our offerings. This includes feedback, testimonials, and course submissions.

6. User Conduct and Responsibilities

You agree to use our Services responsibly and not to:

• Violate any applicable laws or regulations
• Interfere with or disrupt our Services
• Upload harmful or malicious content
• Harass, threaten, or intimidate other users
• Use our Services for fraudulent purposes
• Attempt to gain unauthorized access to our systems
• Share course materials with non-enrolled individuals

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our data practices as described in the Privacy Policy.

8. Course Policies

8.1 Attendance and Participation

Regular attendance and active participation are essential for maximizing the benefits of our courses. We reserve the right to dismiss students who consistently fail to attend or participate constructively.

8.2 Rescheduling and Cancellations

Individual sessions may be rescheduled with at least 24 hours' notice. Group sessions cannot be rescheduled for individual participants but may be rescheduled by Glow Shore due to instructor availability or unforeseen circumstances.

8.3 Recording Policy

Sessions may be recorded for educational purposes with participant consent. Recordings remain the property of Glow Shore and may be used for quality assurance and training purposes.

9. Disclaimers and Limitations

9.1 Educational Nature

Our Services are educational in nature and designed to improve communication skills. Results may vary based on individual effort, practice, and circumstances. We make no guarantees about specific outcomes or career advancement.

9.2 Technical Issues

We strive to maintain reliable Services but cannot guarantee uninterrupted access. We are not liable for technical issues, internet connectivity problems, or third-party service disruptions.

9.3 Health and Medical Considerations

If you have medical conditions that may affect your participation in speaking activities, please consult with your healthcare provider before enrolling. We are not medical professionals and cannot provide medical advice.

10. Limitation of Liability

To the maximum extent permitted by Australian law, Glow Shore's liability for any claims arising from or related to these Terms or our Services is limited to the amount you paid for the specific Service that gave rise to the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy that cannot be excluded under Australian Consumer Law.

11. Indemnification

You agree to indemnify and hold harmless Glow Shore, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.

12. Termination

12.1 By You

You may terminate your account at any time by contacting us. Termination does not relieve you of payment obligations for Services already received.

12.2 By Us

We may suspend or terminate your access to our Services immediately, without notice, for any breach of these Terms or other misconduct. Upon termination, your right to use our Services ceases immediately.

13. Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or technical failures.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the Northern Territory, Australia, and applicable Commonwealth laws.

14.2 Dispute Resolution

Any disputes arising from these Terms will be resolved through:

1. Direct negotiation between the parties
2. Mediation if negotiation fails
3. Arbitration or court proceedings in the Northern Territory if mediation fails

15. Changes to Terms

We may modify these Terms at any time by posting the updated version on our website. Material changes will be communicated to registered users via email. Your continued use of our Services after changes constitute acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be replaced with valid provisions that most closely reflect the original intent.

17. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific Services, constitute the entire agreement between you and Glow Shore regarding your use of our Services.

18. Contact Information

If you have questions about these Terms, please contact us: